Make decisions faster, reduce risks, and improve patient outcomes
Real time tracking is an all-in-one solution that provides your organization with instantaneous, reliable, and easily accessible planning and parcel logistics.
Avoid losses, patient care issues, and reships
Our easy-to-use dashboard allows you to track outbound parcels in real time, analyzing thousands of data points so you can stay ahead of any disruptions when delivering critical medications on time.
Identify problems before shipping
We’ve built-in helpful features like risk forecast that enables you to view current packages that are potentially “at risk” of on-time delivery, including a 48-hour weather forecast that may impact the temperature and delivery of a package. Our new planning a shipment feature considers data such as recommended carriers to help reduce delays and reshipments.
Keep an eye on your packages
You’ll be able to select packages to watch and closely monitor, while viewing a complete real-time picture of each parcel and its journey, complete with sender, recipient, package, and shipment details as well as delivery status, scans, and notes added by the system, your team, or Triose customer service.
Stay a step ahead with new features
We’re constantly looking at ways to make real time tracking even better with enhancements like communication upgrades giving users the ability to get package details and help with the click of a button:
Action request
Get action on a delivery from Customer Service such as redirect package, customer pickup, re-attempt, Saturday upgrade, and return to sender
Action or information request list
View pending and previous requests
Notifications
Get in-platform alerts on requests and automatic package status updates to all users, ensuring visibility for easy hand-off between team members
Admin
Toggle on/off which notifications to receive
Get the support you need
Our team of real time tracking experts is dedicated to proactively monitoring your shipments – intervening at the first sign of trouble – while also assisting with claims, UPS pickup issues, return to sender, and more. By entrusting these tasks to our team, your pharmacy staff can reclaim precious time to devote to patient care, enhancing overall operational efficiency and patient satisfaction.
Visualize data to move forward
The dashboard includes a proof of delivery option to provide visibility into carrier details to support audits, while standard reports consolidate data from different sources to provide you with detailed performance metrics, insights, and trends with charts and graphs to support ongoing improvement in your delivery operations.
Getting time-sensitive medication to patients is fraught with challenges. Tracking at-risk packages doesn’t have to be one of them.
Ready to take real time tracking for a test drive? Contact us today to schedule a demo.